This Privacy Policy explains how RAFA NextGen Business Solutions collects, uses and protects personal information submitted through our website and during business enquiries.
1. Information we collect
- Name
- Company or organisation name
- Email address
- Phone number
- Service requirements and project details
- Messages or information you choose to provide
2. How we use your information
- Respond to your enquiry
- Understand your project requirements
- Prepare proposals, quotes or service information
- Manage client communication and project delivery
- Keep business records where required
3. Legal basis for processing
We process enquiry and client information because it is necessary to respond to your request, take steps before entering into a contract, perform agreed services, and pursue legitimate business interests such as managing enquiries and client communication.
4. Where information is stored
Website enquiries may be processed through our website hosting/form provider, Netlify. We may also store business communications and project records in secure email, cloud storage or business systems used by RAFA NextGen Business Solutions.
5. Sharing your information
We do not sell your personal data. We may share information with trusted service providers only where needed to operate the website, manage communications, deliver services or comply with legal obligations.
6. Retention
We keep enquiry and client information only for as long as necessary for the purpose it was collected, including responding to enquiries, managing projects, keeping business records and complying with legal or tax obligations.
7. Your rights
Depending on the circumstances, you may have rights to access, correct, delete, restrict or object to the use of your personal information.
8. Security
We take reasonable steps to protect information, including password protection, access control and secure business systems. However, no online system can be guaranteed to be completely secure.
9. ICO
If you are unhappy with how your data is handled, you can raise a concern with the UK Information Commissioner's Office.
Contact
For questions about this page, please use our website enquiry form.